Customer Quality Engineer

Date: Oct 21, 2021

Location: Austin, TX, US

Company: Skyworks


If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking.  Our work culture values diversity, social responsibility, open communication, mutual trust and respect.  We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

Requisition ID: 66181 

Job Description

Skyworks Mixed Signal Solutions is seeking a Customer Quality Engineer to work with us on new and existing integrated circuit products. The Customer Quality Engineer (CQE) will be responsible for all aspects of Product Quality from product development through high volume production. The role will partner with Marketing, Applications, Design, Packaging, Wafer Foundry, Assembly Factories, Test, Failure Analysis, Reliability, Supply Chain, and Sales to ensure high-quality products are delivered to our customers prior to production launch. This is a very critical role for the company and will have high visibility. The role will provide a rewarding career with a high impact on the company and continuous technical and leadership growth.
Primary Responsibilities
•    Resolve customer issues via leading a cross-functional technical team to determine containment, root cause, and corrective actions. Interface with all customers to fully understand the customer’s complaint and provide regular status. 
•    Drive team to achieve DPPM goal, customer complaint cycle time targets, and deliver high-quality 8D reports.
•    Drive high quality into product design and manufacturing using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc...
•    Prior to product launch work closely with all customers, product development team, and manufacturing to surface potential issues early to ensure stable/high-quality device during high volume manufacturing.
•    Travel to customer or manufacturing sites for proactive risk mitigation or crisis resolution

Short Description

Job Requirements:
•    Bachelor’s degree in Electrical Engineering or related degree. Preferred Master degree  
•    At least 5 years in the areas of CMOS Mixed-Signal Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain, or Quality.
•    At least 5 years Customer Management experience
•    Have the potential to acquire rapidly product-level experience – Broadcast, Timing, or Power products. 
•    Have the potential to quickly gain manufacturing experience – Wafer fab and assembly with knowledge of process control, traceability, change management, ATE test, ORT, monitors, and DOE.
•    Good understanding of the end customer’s product validation and testing (sub-system and system level)
•    Show strong potential global leadership skills with proven ability to influence development teams to improve quality when faced with schedule/cost/performance tradeoffs.
•    For customer complaints must show potential to lead large global teams to quickly identify containment, root cause, and corrective action for complex issues and communicate the results to our customer. Ability to set technical team priorities.
•    Advanced data analysis and data-driven skills. Working knowledge of JMP, Minitab, and Excel (Vlookup, Pivot table)
• Problem-solving experience leveraging industry best practices (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA).
•    Have the potential to quickly understand the business and legal sense. 
•    Ability to remain calm and logical under high-pressure situations.
•    Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer.
•    Excellent communication skills (written and verbal).
•    Must exhibit self-motivation, demonstrate a high sense of urgency, and be capable of successful multi-tasking in a high-pressure/fast-paced/matrix environment.
•    Must demonstrate a sense of teamwork.
•    Willing to work extended hours when necessary or crucial.




Skyworks is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Nearest Major Market: Austin

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