IT Technician Specialist 1

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Date: May 17, 2023

Location: Austin, TX, US

Company: Skyworks

 

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking.  Our work culture values diversity, social responsibility, open communication, mutual trust and respect.  We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

Requisition ID: 70705 

Job Description

The IT Support Specialist I will provide expert-level support to client end user environments locally onsite as well as virtual regional support for our global offices.

As a skilled specialist, you will complete tasks in creative and effective ways.  Works on assignments requiring considerable judgment and initiative.  Understands implications of work and makes recommendations for solutions.  Determines methods and procedures on new assignments.  

 

Responsibilities.

  • Deliver exceptional customer service
  • Performs the installation, repair and preventative maintenance of personal computer and related systems.  
  • Assists in determining suitable software to meet user requirements.  
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. 
  • New user desk setup/take down – monitors, docking station, cable wiring…etc.
  • Computer equipment maintenance – Hardware/software update and clean up
  • Mobile phone distribution and support with mobile device management software.
  • Hardware shipment receiving and distribution – Keyboard, mouse, monitor, printer, docking station, etc.
  • Hardware troubleshooting – Keyboard, mouse, monitor, printer, docking station, etc.
  • Hardware inventory management
  • Network troubleshooting – network ports, ethernet cables
  • Software troubleshooting
  • Manage work queue in ServiceNow or similar ticketing systems.
  • May assist Network team, Server team, or other IT team members.
  • Additional tasks as assigned by the IT manager

 

Requirements.

  • You must have a high school diploma or GED
  • You must have 4+ years demonstrable skills & experience as a Level 2 - 3 service desk technician in a corporate environment.  
  • Experience with Windows 7, 10, & 11
  • Experience with MacOS and iOS
  • Experience with Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, etc.)
  • Experience with Active Directory, Azure AD, Intune, SCCM
  • Experience with ticketing systems
  • Experience with computer imaging.
  • Experience with video conferencing systems.
  • Experience with security software such as Multi-factor authentication, Antivirus, web filtering, encryption, etc.
  • Good verbal and written communication skills
  • Professional and courteous demeanor.
  • Ability to work under pressure and meet project deadlines.
  • Able to lift up to 35 lbs.
  • A+, Network+, and MCP cert a plus

 

#LI-DD1

 

The typical base pay range for this role across the U.S. is currently USD $65,000 - $114,400 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance.

 

Skyworks is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


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