Sr. Leave of Absence Specialist

Description

The Senior Leave of Absence Specialist is responsible for the administration of the company’s U.S. and Canada disability programs and leaves of absence in a shared services environment. In this role you will respond to employee inquiries and questions regarding leaves of absence, execute LOA processes and services, manage leave data in HR systems, advise managers and employees and identify problems and solutions to ensure positive experiences. This position reports to the HR Global Services Manager and works closely with the Senior Benefits Manager.

Responsibilities

• Implements and administers the company’s disability and leaves of absence in North America and ensures quality vendor service management through our external leave administrator.

• Assists employees with medical and non-medical leaves and other benefit-related inquiries and responds to employee service needs

• Maintains detailed knowledge of disability programs and leaves of absence and answers employee inquiries pertaining to programs, processes, procedures and communications. Ensuring the employee experience is always kept in mind.

• Ensures consistency in the application of leave policies including company compliance with federal and state laws (e.g., FMLA, Sick Leave, State Disability, etc.)

• Serves as the project manager in operationalizing leaves of absence management strategies including the development and ongoing maintenance of processes and procedures to improve upon the overall operational effectiveness and efficiency of the function

• Collaborates with other key stakeholders regarding vendor escalations, complex case review, analysis and resolution.  Triages questions and issues about benefits programs, policies and other related items and provides timely, courteous and accurate support in resolution of questions

• Tracks monthly benefit costs, audits vendor bills and facilitates payment and reporting

• Provides payroll leave-related payment information as well as corrects, edits and reports on leave time within timekeeping system.

• Conducts ad hoc analysis and reporting and other duties as required

Required Experience and Skills

• Bachelor’s degree or equivalent (Certified Benefits Professional (CBP) certification or equivalent preferred)

• Minimum five years of disability and/or leaves of absence related experience

• Knowledge of California Leave of Absence laws required. Knowledge of Massachusetts, Texas, Oregon, North Carolina and Iowa Leave of Absence laws desired.

• Experience with SuccessFactors and/or SAP is a plus

• Intermediate knowledge of Excel, including V-Lookups is required

• Excellent communication skills, both written and oral

• Must be able to handle sensitive and confidential information

• Strong customer service orientation with ability to work effectively in a team environment 

• Strong organizational skills with the ability to handle multiple projects simultaneously while maintaining attention to detail

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