IT Technician Specialist 2

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Date: Feb 18, 2025

Location: Mexicali, BCN, MX

Company: Skyworks

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution.  At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking.  Our work culture values diversity, social responsibility, open communication, mutual trust and respect.  We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

Please access Privacy Notice for Mexico for important information on personal data and electronic communications.

Req ID: 75104 

Description

L1 Support Specialist, supporting a Linux/UNIX-based development environment, a Linux/UNIX-based server environment and Windows-based user environment

 

Responsibilities

As an L1 Support Specialist, your key responsibilities will include monitoring system performance, managing user accounts, maintaining file systems, and resolving first-level incidents. You will work closely with developers, engineers, and IT teams to troubleshoot issues related to build environments, software tools, and network connectivity. Additionally, you will contribute to maintaining security compliance, documenting solutions, and enhancing our knowledge base to ensure efficient workflows across the organization.

Required Experience and Skills

Experience:        +2 years Basic Linux/UNIX knowledge, file system management and admin skills experience, including OS, compute/storage infrastructure, scripting, supporting virtual desktop environments. 

Education:           IT Technical Support,  Windows/ Linux/Unix certificate program, or equivalent experience

Skills:                    Good written and verbal English language skills (90%), Experience with Linux enterprise environment, Python/bash Scripting, Issue Tracking/Ticketing system operations and management, problem  solving skills, customer service mindset, enterprise computer security awareness. Windows OS, Windows PC, Microsoft Office 365, Active Directory knowledge are also nice to have                  skills for this position.

  1. Basic Linux/UNIX Knowledge: Proficiency in using Linux commands (e.g., ls, grep, chmod, ps, etc.) and understanding of shell scripting fundamentals, remote system login (sudo / ssh / rsh)
  2. File System and Permissions Management: Ability to manage directories, file permissions, and file/space quotas for users and projects in a Linux/UNIX environment.
  3. Networking Basics:  Familiarity with TCP/IP, DNS, SSH, rsh, and basic troubleshooting commands like ping, traceroute, and ip config.
  4. Issue Tracking Tools: Good experience with support ticketing systems like JIRA, Jira Service Manager, ServiceNow, Zendesk or equivalent platforms to log and track incidents.
  5. Automation Basics:  Exposure to automation tools and being able to perform simple scripting using shell scripts, Perl, bash, or Python for routine tasks.
  6. Customer Service Skills: Strong verbal and written communication abilities to support end users effectively and document solutions clearly.
  7. Security Awareness:  Understanding of fundamental security principles, such as SSH key management, password policies, and system patching.
  8. Active Listening: Demonstrated ability to actively listen and comprehend spoken information and instructions, ensuring mutual understanding.

Desired Experience and Skills

  1. Bonus: Use of Monitoring Applications Such as: AppDynamics DataDog, Grafana, Prometheus, Splunk, Greylog, LibreNMS
  2. Bonus: Virtual Desktop Environment: Support of eXceed on Demand/ TurboX / ETX or similar virtual desktop environment for developers and engineers.

Skyworks is proud to be an equal opportunity employer supporting diversity in the workplace. 


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