Sr. Systems Administrator 2

Date: Dec 3, 2023

Location: Mexicali, BCN, MX

Company: Skyworks

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution.  At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking.  Our work culture values diversity, social responsibility, open communication, mutual trust and respect.  We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

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Job Description

PRIMARY RESPONSIBILITY: The Sr. System Administrator 2 is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, mobile devices, telephone systems, and audio-visual equipment. S/he must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT System Administrator 2 must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.

Experience:  Minimal   5 years in IT Service Desk Agent.     English:   90%  

  • Global scale Service Desk management Support
  • Manage Incidents and service request tickets, Categories, Priorities, Scalations
  • Strong Documentation skills such as creating Knowledgebase Articles and Root Cause Analysis
  • Use of Ticket systems and ITIL framework experience. 
  • Coordinate technical support agents.
  • Metrics and data analyzing, interpreter, and presentation skills.
  • Work closely with the Support Manager and other Customer Success Management personnel in analyzing, troubleshooting and managing issues.

Skyworks is proud to be an equal opportunity employer supporting diversity in the workplace. 

Job Segment: System Administrator, Telecom, Telecommunications, Network, Technical Support, Technology