Principal Customer Quality Engineer

Date: Jun 13, 2024

Location: Woburn, MA, US

Company: Skyworks


If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are powering the wireless networking revolution. Through our broad technology expertise and one of the most extensive product portfolios in the industry, we are Connecting Everyone and Everything, All the Time.


At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management, and the freedom to make meaningful contributions in a setting that encourages creative thinking. We value open communication, mutual trust, and respect. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together are changing the way the world communicates.

Requisition ID: 73064 

Principal Customer Quality Engineer - Automotive

Position Summary

Skyworks is seeking a Product Quality Engineer to work in Woburn to support his growing automotive business. The Product Quality Engineer (PQE) will be involved for all aspects of product quality across the product lifecycle. The PQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers.  This role also includes customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process.  The role will provide a rewarding career with high impact to the company and continuous technical and leadership growth.

Primary Responsibilities

  • Actively track PPAP requests from the customer and collaborate with internal teams to meet customer PPAP requirements.
  • Interface with customer to fully understand their requests and provide regular status.
  • Lead internal/external VDA 6.3 audits
  • Actively resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions using the 8D methodology.
  • Drive team to achieve DPPM goal, customer complaint cycle time targets. Drive high quality into product design, manufacturing and sustaining using best practices such as Lessons Learned, Risk Assessment, DOE, DFT, DFM, etc...
  • Play an active role in developing the automotive quality strategy.
  • Represent quality and customer requirements in change management meetings. Follow up with customers on the PCN implementation.
  • Travel to customer or manufacturing sites for customer and internal audits

Job Requirements

  • Bachelor’s degree in Electrical Engineering or related degree with Masters preferred 
  • At least 12 years in the areas of Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality
  • At least 5 years Customer Management experience & at least 5 years of Automotive requirements experience required (AEC, IATF, AIAG, DRBFM, etc) 
  • Have the potential to quickly gain manufacturing understanding & product level experience 
  • Good understanding of end customer’s product validation and testing (sub-system and system level)
  • Show strong potential global leadership skills with proven ability to influence development teams to improve quality when faced with schedule/cost/performance tradeoffs.
  • For customer complaints, must show potential to lead large global teams to quickly identify containment, root cause and corrective action for complex issues and clearly communicate the results to our customer. Ability to set technical team priorities.

Job Requirements con't

  • Advanced data analysis and data-driven skills. Working knowledge of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunities.
  • Problem solving experience leveraging industry best practices (8D, 3X5 Why, Fishbone, Fault Tree, FMEA)  
  • Have the potential to quickly understand the business and legal sense.
  • Ability to remain calm and logical under high pressure situations.
  • Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer.
  • Excellent communication skills (written and verbal)
  • Must exhibit self-motivation, demonstrate high sense of urgency and be capable of successfully multi-tasking in a high pressure/fast-paced/matrix environment


The typical base pay range for this role across the U.S. is currently USD $124,400$235,700 per year. Starting base pay will depend on relevant experience and skills, training and education, business needs, market demands, the ultimate job duties and requirements, and work location. Skyworks has different base pay ranges for different work locations in the U.S. Benefits include access to healthcare benefits (including a premium-free medical plan option), a 401(k) plan and company match, an employee stock purchase plan, paid time off (including vacation, sick/wellness, parental leave), among others. Employees are eligible to participate in an incentive plan, and certain roles are also eligible for additional awards, including recognition and stock. These incentives and awards are based on individual and/or company performance. 


Skyworks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Skyworks strives to create an accessible workplace; if you need an accommodation due to a disability, please contact us at

Nearest Major Market: Woburn
Nearest Secondary Market: Boston

Job Segment: Supply Chain, Quality Engineer, Manufacturing Engineer, PLM, Operations, Engineering, Management, Quality